Invited-Pilot Terms of Use
Effective date: August 8, 2026
Service provider: ShilohIQ LLC, a Kansas limited liability company
General and legal inquiries: hello@shilohiq.com
1. Agreement and pilot scope
These Terms of Use (the Terms) govern access to and use of the Enterprise Learning OS invited pilot (the Service) provided by ShilohIQ LLC (ShilohIQ, we, us, or our).
The Service is available only to people and organizations specifically invited by ShilohIQ. By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and you includes that organization.
The invited pilot is developmental and evaluation-only. Features may be incomplete, modified, suspended, or discontinued. These Terms do not authorize public access, resale, paid production use, or access by anyone outside the approved invited-pilot scope.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter into these Terms. The invited pilot is not approved for direct use by children or for submission of children's personal information.
Public signup is disabled. Accounts may be created or enabled only through an approved invitation or provisioning process. You must provide accurate account information, protect credentials, use only accounts assigned to you, and promptly notify ShilohIQ of suspected unauthorized access.
You are responsible for activity conducted through your account except to the extent caused by ShilohIQ's breach of these Terms or applicable law.
3. Permitted use
You may use the Service only to evaluate approved learning-design, curriculum, assessment, validation, workflow, export, administration, and related platform capabilities within your authorized tenant, organization, workspace, role, and permissions.
You may not:
- use the Service unlawfully or violate another person's rights;
- access or attempt to access another user's, tenant's, organization's, or administrator's data or functions without authorization;
- bypass or interfere with authentication, authorization, tenant isolation, rate limits, security controls, or service restrictions;
- probe, scan, penetration-test, or exploit the Service except under a separately authorized written security-testing scope;
- upload malware, destructive code, or content intended to disrupt the Service;
- upload content you do not have the right to use;
- submit sensitive or regulated personal information, children's information, health information, financial-account information, government identifiers, biometric information, or similarly high-risk data unless ShilohIQ has expressly approved that category in writing;
- use the pilot for automated employment, education, financial, health, legal, or similarly consequential decisions about individuals;
- resell, sublicense, rent, or provide the Service to an unapproved third party; or
- reverse engineer or attempt to derive source code except to the extent applicable law expressly permits and does not allow that restriction to be waived.
4. Customer content
Customer Content means information, files, learning materials, records, messages, or other content that you or your organization submit to the Service.
As between you and ShilohIQ, you retain your rights in Customer Content. You grant ShilohIQ a limited, non-exclusive right to host, copy, transmit, process, display, and otherwise use Customer Content only as reasonably necessary to provide, secure, maintain, support, troubleshoot, and evaluate the Service, comply with law, and enforce these Terms.
You represent that you have the rights and permissions necessary to provide Customer Content and permit ShilohIQ to process it as described in these Terms and the Privacy Notice.
5. Feedback
If you voluntarily provide suggestions, ideas, error reports, or other feedback about the Service, ShilohIQ may use that feedback without restriction or payment, provided that doing so does not grant ShilohIQ ownership of your Customer Content or confidential information.
6. ShilohIQ materials and intellectual property
The Service, software, interfaces, workflows, documentation, templates, branding, and other ShilohIQ materials are owned by ShilohIQ or its licensors and are protected by applicable intellectual-property laws.
Subject to these Terms, ShilohIQ grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Service solely for the invited pilot. No other license or ownership right is granted by implication, estoppel, or otherwise.
7. Confidentiality
Non-public product behavior, security information, roadmap information, unpublished documentation, credentials, and other information identified as confidential or that reasonably should be understood as confidential must be protected from unauthorized use or disclosure.
Confidential information does not include information that the receiving party can demonstrate was lawfully known without restriction, independently developed without use of the confidential information, rightfully received from a third party without confidentiality duty, or publicly available through no breach of these Terms.
A party may disclose confidential information when required by law, subpoena, or court order, provided it gives legally permitted notice and reasonable assistance to seek protective treatment.
8. Privacy and data protection
ShilohIQ's handling of personal information for the invited pilot is described in the Privacy Notice. You are responsible for ensuring that your use of the Service and submission of Customer Content comply with applicable privacy, employment, education, records, and data-protection obligations that apply to you or your organization.
The Service is not approved for sensitive or regulated data unless ShilohIQ expressly approves the relevant data category and required controls in writing.
9. AI and automated outputs
Live external AI is disabled for this controlled-release scope and the Service remains Mock-only unless a separate provider-integration gate is approved.
Outputs generated or compiled by the Service may contain errors or require contextual judgment. You are responsible for appropriate human review before using an output for publication, instruction, assessment, employment, compliance, legal, medical, financial, safety-critical, or other consequential purposes.
10. Third-party services
The Service relies on third-party infrastructure and service providers. Their systems may be subject to their own terms, availability, maintenance, and security conditions. ShilohIQ remains responsible for its obligations under these Terms but does not control every aspect of third-party infrastructure.
11. Security
ShilohIQ maintains administrative and technical safeguards designed to protect the Service and pilot data. No method of transmission, storage, authentication, or security control is guaranteed to be completely secure.
You must promptly report suspected security incidents affecting your account or use of the Service to support@shilohiq.com and must not publicly disclose a suspected vulnerability before ShilohIQ has had a reasonable opportunity to investigate and remediate it, unless applicable law requires otherwise.
12. Support and availability
Invited-pilot support is provided through support@shilohiq.com Monday through Friday, 9:00 a.m. to 5:00 p.m. America/Chicago, excluding applicable business holidays.
Current communication targets are:
- SEV-1: acknowledgement within one supported hour, with updates at least every two hours while active;
- SEV-2: acknowledgement within four supported hours, with updates each supported business day while active;
- SEV-3: acknowledgement within one business day; and
- SEV-4 or standard request: acknowledgement within two business days.
These are communication targets, not guaranteed resolution times or a production service-level agreement. After-hours response is not guaranteed unless separately arranged.
The pilot may experience maintenance, interruption, degradation, or feature changes. ShilohIQ may impose reasonable usage or security limits to protect users and systems.
13. Suspension and termination
ShilohIQ may suspend or terminate access when reasonably necessary to protect users, data, systems, legal rights, or the integrity of the pilot; address a security or availability incident; respond to unlawful activity; or enforce these Terms.
You may stop using the pilot at any time. At pilot end or account termination, access may be disabled and Customer Content will be handled in accordance with the Privacy Notice, applicable written agreements, legal requirements, and ShilohIQ's documented retention and backup processes.
Sections that by their nature should survive termination, including intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, and dispute provisions, survive termination.
14. Fees
The current invited pilot does not authorize paid use. No customer billing or Stripe entitlement activation is enabled under these Terms. Any future paid service requires separately approved commercial terms, pricing, taxes, payment terms, cancellation terms, and any applicable refund policy.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE INVITED PILOT AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." SHILOHIQ DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
SHILOHIQ DOES NOT WARRANT THAT THE PILOT WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR A PARTICULAR REGULATORY, PROFESSIONAL, EDUCATIONAL, EMPLOYMENT, OR BUSINESS PURPOSE.
Nothing in these Terms excludes a warranty or right that applicable law does not permit the parties to exclude.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SHILOHIQ NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, OR LICENSORS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATING TO THE PILOT, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHILOHIQ'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE INVITED PILOT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID SHILOHIQ FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
These limitations do not apply to liability that cannot lawfully be limited or excluded.
17. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless ShilohIQ and its affiliates, officers, employees, and contractors from third-party claims, damages, losses, liabilities, and reasonable costs arising from your unlawful use of the Service, your material breach of these Terms, or Customer Content that infringes or misappropriates a third party's rights.
ShilohIQ will provide reasonable notice of a covered claim and reasonable cooperation at your expense. You may not settle a claim in a manner that admits fault by or imposes obligations on ShilohIQ without ShilohIQ's written consent.
18. Governing law and disputes
These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-laws principles, except to the extent federal law controls.
Subject to any non-waivable right under applicable law, disputes arising out of or relating to these Terms or the invited pilot will be brought in a state or federal court of competent jurisdiction located in Kansas, and each party consents to personal jurisdiction there.
Before filing a claim, the parties should make a good-faith effort to resolve the dispute informally by written notice describing the issue and requested resolution.
19. Changes to the Service or Terms
ShilohIQ may modify the pilot or these Terms as the Service develops. If a change materially affects your rights or obligations, ShilohIQ will provide reasonable notice before the change takes effect when practicable. Continued use after an updated effective date constitutes acceptance where permitted by law.
Material changes to the approved pilot boundary, including public signup, live AI, billing, provider scope, or permitted data categories, remain subject to the project's applicable release and review gates.
20. General terms
These Terms, the Privacy Notice, and any written pilot agreement that expressly incorporates them constitute the agreement governing the invited pilot. If a signed written agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict.
Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations or obligations that applicable law does not permit to be excused.
You may not assign these Terms without ShilohIQ's written consent, except in connection with a permitted merger, reorganization, or sale of substantially all relevant assets. ShilohIQ may assign these Terms in connection with a merger, reorganization, sale of assets, or corporate restructuring.
If any provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only.
21. Contact and notices
General and legal inquiries: hello@shilohiq.com
Support and security reports: support@shilohiq.com
ShilohIQ may designate an additional business correspondence address or notice method in writing when required for a particular relationship or legal purpose.